The following procedures apply in relation to contracts arranged by BorovetsExpress (a trading name of Express Airport Transport LTD, registration No. 07202257), as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by borovetsexpress.com.

BorovetsExpress uses vehicles from its chosen supplier.  The terms and conditions applicable to the contract are those of the supplier or BorovetsExpress a copy of these terms will be supplied on request.

Status of the Passenger(s) and their agents 
The purchaser of the transport services specified in the written confirmation is the other party to the contract with the nominated supplier. If the contract is made by an agent, or any other person acting on behalf of the passenger whose name appears on the written confirmation, then that agent or other person is acting as the agent of the passenger.

Booking and payment 
Bookings may be made online at borovetsexpress.com. Where two or more people are included in the same booking, the person making the booking (“the lead name”) shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and the terms and conditions of the nominated supplier on behalf of himself or herself and each member of the party.

Full payment is required at the time of booking. On receipt of such payment, BorovetsExpress will issue an automated email confirmation with details of the persons involved in the booking and the transfers are confirmed. A transfer voucher will be sent approx. 1 week before departure date which acts as the ticket and must be presented to the BorovetsExpress representative for both the outward and return journeys.

All payments made to BorovetsExpress are non-refundable unless, for reasons beyond its control, BorovetsExpress cancels the booking.

Child Seats
The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. However there is an exemption for licensed taxis. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.

Child Pricing
All children must pay the standard rate and reserve their own seat. Children are not permitted to travel on an adults lap.

Onboard WI-FI
4G Wi-Fi is available on most vehicles, however, it is not guaranteed that it will be available on your transfer.

No waiting for other flights policy
No waiting for other flights only applies to UK flights. All non-UK flights may have to wait for another flight with a scheduled arrival time difference of up to 90 minutes. 

Delayed flight arrival
All flights are monitored and your driver will wait for a maximum of 3 hours. If your flight is delayed longer than 3 hours then we will do our best to accommodate your transfer but is not guaranteed and you will be offered the next available service (additional charge may apply).

Wheelchairs
We ask that any passengers travelling with a wheelchair advise BorovetsExpress at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements. We will need to be informed if wheelchairs are folding, manual or include a battery and/or motor. This policy also applies to scooters.

Amendments to bookings 
Should you wish to change any details on the written confirmation, please inform us in writing as soon as possible by email to info@borovetsexpress.com.
If notice of the required change is received by BorovetsExpress at least 7 days before the date of the relevant transfer as shown on the written confirmation, outbound or inbound as the case may be, an administration charge of €20.00 per booking will be payable before the change is made, subject to availability.  Changes made within 7 days of the date of the relevant transfer will be treated as a new booking and a taxi will be charged whether or not this was the choice of transport on the original booking.

Cancellation 
A cancellation of a confirmed booking must be notified in writing to BorovetsExpress by email quoting the booking reference, departure date and lead name. The relevant notification details are as set out above and cancellation as below.

Cancellation more than 14 days before travel the amount paid will be refunded less a €20.00 administration fee. Cancellation less than 14 days before travel or a no show, no refund will be made.

Late bookings 
BorovetsExpress operates a policy of accepting bookings made up to 14 days from the time of departure. We will do our best to accommodate your requirements within this time and, if we do accept your booking we reserve the right to charge €5.00 per transfer administration fee.

Baggage allowance and declaration 
All baggage must be clearly labelled with the owner’s name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage (i.e. one suitcase and one piece of hand luggage). If a passenger requires carriage of baggage in excess of this allowance (e.g. skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. BorovetsExpress reserves the right to make a charge for excess baggage, which must be paid prior to transportation, or to refuse carriage of the excess items.

Conditions of carriage 
The nominated supplier, its drivers and appointed agents, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.

Passengers are not allowed to consume alcohol on any of our vehicles and smoking is not permitted.

All vehicles used by BorovetsExpress are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by the nominated supplier or by BorovetsExpress will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to you.

Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the period of hire nor that it will reach its destination on time. Neither the nominated supplier nor BorovetsExpress will incur any liability in the event of such a delay.
BorovetsExpress and our nominated suppliers overseas will endeavour to monitor for any flight delays affecting arrival transfers. Whilst ever effort is taken to monitor such situations we do ask that BorovetsExpress are advised of any new estimated arrival times when available (and if practical) so that services can be rescheduled accordingly.
If the arrival flight is diverted, we recommend that you contact our nominated supplier via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, an additional charge maybe applied.

Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Clients having pre-booked private transfers are required to supply full address details at the time of booking.

As agents for the nominated supplier, BorovetsExpress accepts no liability for the failure of the nominated supplier to perform the contract or for any other incident in connection with the contract.

We will, nevertheless, do all we reasonably can to ensure that the transfers are completed in accordance with the contract.

BorovetsExpress will accept no liability for any difficulty or service failure if clients are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel. We will not agree to any refund or compensation claims resulting from any service failure if passengers do not adhere to the procedures stated.
Our nominated local supplier will endeavour to carry shared shuttle passenger(s) with the minimum discomfort and inconvenience to his/her specified destination providing that this is a Tourist Board registered hotel, apartment or other Tourist Registered facility with full address. However circumstances beyond our control may prevent the achievement of this responsibility.

The following are examples of circumstances which are not within our control:

• accidents causing delays to the vehicle
• exceptional or severe weather conditions
• compliance with requests of the police
• deaths and accidents on the road
• vandalism and terrorism
• unforeseen traffic delays
• industrial action by third parties
• problems caused by other customers
• other circumstances affecting passenger safety
• road closures due to local fiestas or other events
• properties that are not accessible to type of service booked

In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience for other passengers.
If the nominated supplier were to fail for any reason within their/our control to deliver passengers to their confirmed destination, we will endeavour to provide a suitable replacement. Any reimbursement made by BorovetsExpress for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.

IN THE UNLIKELY EVENT OF A COMPLAINT
BorovetsExpress take all customer service matters very seriously. If you are not satisfied with any element of the service provided we ask that you contact  BorovetsExpress in writing within 28 days of the date of the transfer so that any issues can be investigated. Details must be received by email at info@borovetsexpress.com . All feedback must be received in writing and no verbal statements can be accepted. We do endeavour to resolve any complaints received in writing within 28 days where possible.

Interpretation and application of these Terms
The terms which apply to the contract between the supplier and the lead name and his party are those of the supplier, a copy of which is available on request. If there is any conflict between these Terms and those of the supplier, then the latter will apply.